Get help with Kostira
Email [email protected] for help with your account or a quote, product questions, partnerships or privacy enquiries.
What to include
- Your account email and workspace name.
- The quote number, such as CNC-0001, and the affected part name.
- What you tried, what you expected, and what happened instead.
- The error message, approximate time and time zone, and browser name.
- A screenshot if useful, with confidential details hidden.
Never send your password or sign-in link. Start with the quote reference rather than attaching a confidential CAD file; we can agree on any files needed to investigate.
An estimate looks wrong
Check the selected material, saved mass, stock dimensions, quantities and process rates. Some operations need manually entered hours. AI suggestions are editable and need your shop’s review before you send a customer quote.
Include the affected operation and the value you expected in your message. If an existing draft was created before a fix, it may need a fresh analysis and AI suggestion. Record the current values before recalculating so you can compare the result.
Set your workspace currency
A workspace administrator can open Settings → Currency. Available currencies are PLN, EUR, USD, GBP, CZK, MXN and CAD. A suggested currency is only a suggestion until you confirm a change.
Choose whether to keep the entered numbers and change their currency label, or convert amounts using an exchange rate you provide. The change affects the workspace’s catalogs and saved draft quotes. Previously downloaded PDFs and spreadsheets do not change. If finalized quotes or mixed currencies block the change, contact support before proceeding.
Account access and exports
If you cannot sign in or accept an invitation, include the error text and your account email, without forwarding the sign-in or invitation link. For a PDF or XLSX issue, include the quote number and which export failed.
For questions about handling your shop’s files, read our data security guidance. You can also explore how Kostira works and the open beta.